• iniciar sesión
ENGLISH Baby I'm addicted to you... Quiero que te dejes querer

Help

    1. Question: What benefits do I receive as Shakira Fan Club member?// ¿Qué beneficios tiene ser miembro del Club de Fans Oficial?

    2. Answer: Paid member benefits include:
      *Ticket pre-sale access: first-access to Shakira headlining concerts.
      *Exclusive Shakira t-shirt.
      *Exclusive Digital Pack: Widgets, wallpapers and avatars to customize your online world.
      *Online store discount: Members receive a 10% discount whenever they shop at the Shakira Online Store.
      *Members-only contests and promotions.

      Respuesta:Los beneficios del la membresí­a de pago son:
      *Acceso exclusivo a pre-ventas
      *Camiseta exclusiva de Shakira
      *Paquete Digital gratuito que incluye widgets, fondos de pantalla, avatares para que puedan personalizar su presencia en el mundo digital
      *Descuentos en la tienda de Shakira: los miembros de la Tienda Oficial de Shakira reciben un descuento del 10% cada vez que compran.
      *Promociones Exclusivas para miembros del Club

    1. Question: How much does it cost to subscribe to Shakira.Com? // ¿Cuánto cuesta la suscripción a Shakira.com?

    2. Answer: The annual subscription price is $40 in the U.S. and $45 for international members.
      Respuesta: La suscripción anual es de $40 en los Estados Unidos y de $45 para el resto del mundo.


    1. Question: I'm having trouble logging in.// Tengo problemas en acceder a mi cuenta

    2. Answer: This checklist may help you successfully login:

      • Make sure you are entering your password correctly. Passwords are case-sensitive.
      • Ensure that your browser supports cookies; if so, check the security level you are using. High levels of security restriction in certain browsers will automatically reject cookies.
      • If you continue to have problems, go to the login page. Enter your Login name in the Login name field and click the 'I forgot my password' button. A temporary password will be generated and emailed to the email address used for the account setup. You MUST enter a Login name in the Login name field before you use this feature.

      • Respuesta: El siguiente listado le podrá ayudar a solucionar su problema de acceso a su cuenta:

        • Asegurase de introducir la contraseña de manera correcta. Tenga en cuenta que el sistema tiene en cuenta mayúsculas y minúsculas.
        • Asegurase que su navegador web acepta "cookies"; si es así también revise que el nivel de seguridad no esté en alto.
        • Si continua teniendo problemas, por favor diríjase a la página de acceso de su cuenta. Introduzca su nombre de usuario y haga click en el botón de "me he olvidado de mi contraseña". Una contraseña provisional será mandada a su e-mail que podrá usar para volver a acceder a su cuenta. Usted DEBE entrar su nombre de usuario antes de usar este servicio.


    1. Question: I want an autograph/autographed picture: if I write to Shakira, will she send me one?// Si quiero un autógrafo de Shakira y lo pido a su oficina, ¿Me lo van a mandar?

    2. Answer: We're sorry, but Shakira is currently only signing items for charity.

      Respuesta:Sintiéndolo mucho, Shakira solamente firma autógrafos para iniciativas con fines benéficos.


    1. Question: What do I do if my personal presale code does not work?
    2. Answer: 1. Check that the presale for your priority group has opened for the show that you are trying to purchase tickets for. You have been notified of your priority group -- either 'Premium Member' or 'Online Member' -- in the email informing you of the ticket pre-sale.

      2. Check that you have entered your code correctly into the ticket vendor Web site. Your code is 10 characters long, contains NUMBERS and UPPERCASE LETTERS and begins with SKR. Please be sure to enter your code carefully. The codes are case-sensitive. If you are using 'copy and paste' to enter your code, please ensure that you have only copied the 10 characters of your code and that you have not included any spaces by accident.

      3. Check you have not exceeded the ticket limit for your code. Each code is only valid for 4 tickets for any one (1) show and cannot be re-used OR 4 tickets (in total) for up to four shows in North America.

      4. If this does not resolve the problem, in order to contact the appropriate Customer Service Team, please follow the instructions given at the ticket vendor Web site that has rejected your code. Shakira.com customer services can be reached by email or phone:

      * EMAIL: fanclubsupport@livenationmerchandise.com
      * PHONE: 1 800-615-1324 US // +1-434-244-7300 International
    1. Question: What is a Section 7 membership?
    2. Answer: Participants of the Windows Section 7 program are offered the opportunity to subscribe to an all-online membership in the Shakira Official Fan Club. A Shakira Section 7 membership includes full access to Shakira.com, including:

      * the Members Exclusives section, containing special downloadable content
      * access to the Shakira Community section (coming soon)
      * members-only contests
      * members-only 10% discount at the Shakira Online Store

      Section 7 members may upgrade their account to a full Shakira Fan Club account, which will provide these additional benefits:

      * Exclusive Wolfpack T-shirt
      * Ticket pre-sale access for Shakira headlining shows

      To upgrade now, CLICK HERE »
  • Contact Us

    • News
    • Tour
    • Music
    • Photos
    • Videos
    • Barefoot Foundation
    • Bio
    • Exclusives
    • Community
    • Store
    inicio|ayuda|Política de privacidad|Términos y Condiciones